Worldwide Shipping with DHL

English Deutsch

Right of Return

Cancellation policy

Right of cancellation

You have the right to cancel the contract within fourteen days without giving reasons. The revocation period is fourteen days from the day you or a nominated third party, who is not carrier, has / have taken possession of the goods.

To exert your right of revocation, you must inform us (Sunfashion Clothing GmbH, Grünauer Straße 24d, 12557 Berlin, Telefon: 030-55599386, Email: shop@carltorsberg.com) via clear statement (e.g. with a letter sent by post, fax or email) about your decision, to cancel the contract. You can use the revocation form, which has been added in paper form to the order, but this is not mandatory. To keep the revocation period, it is sufficient that you send the notification about using the revocation right before the expiry of the revocation period.

Consequences of cancellation

If you cancel this contract we have to return all payments, which we have received from you, including delivery costs (except for additional costs, which occur when you chose a different delivery type, than the cheapest standard delivery offered by us) immediately and at the latest within fourteen days from the day we have received the notification about the revocation of this contract. For this refund we use the same payment type which you have used for the initial transaction, unless something different has been expressly agreed with you; in no event fees will be charged to you for this refund. We can refuse the refund until we have received the goods back, or until you have proven that the goods have been returned, whichever is the earlier date.

You have to send back or hand over the goods immediately and in any case at the latest within fourteen days from the day you have informed us about the revocation of this contract. The period is kept, if you send back the goods before the expiry of the period of fourteen days. You bear the direct costs for the return of the goods.

Sample revocation form

(If you wish to cancel the contract, please fill out this form and send it back)

- to Sunfashion Clothing GmbH, Grünauer Straße 24d, 12557 Berlin, Email: shop@carltorsberg.com

- I/we (*) herewith withdraw the contract concluded by me/us (*) for the purchase of following goods / the performance of following services (*)

- ordered on / received on (*)

- Name of consumer(s)

- Address of consumer(s)

- Signature of consumer(s) (only for information on paper)

- Date

(*) delete as appropriate